Note:
This is piece I wrote several years ago, and was reminded of it as another Christmas Eve has come and gone. Enjoy. . .
We visited my son, Tim, several years ago at Christmastime. Having recently entered the workforce, connected with a new girlfriend, and purchased his first home, Tim was excited to host his parents and younger brother and sister in his home for the holidays. Although we weren’t staying in his home, we were spending time there, enjoying the holiday atmosphere he and his girlfriend had created.
Late in the day on Christmas Eve, as we were relaxing and preparing to depart for the hotel to change for dinner at Tim’s girlfriend’s grandmother’s house, Tim and I walked down the wooden stairs to the basement to check on the source of some unusual noises we had heard. As we approached the basement floor we both stopped short on the stairs and examined the landscape of raw sewage floating in a foot of water in his basement. Apparently, the septic tank had backed up and emptied into the basement.
Overwhelmed as I was at this sight, I didn’t know what to do or say. If I had the “home-basement” advantage that day I would have known exactly how to respond: I would have immediately let loose a string of four-letter words which would have made a longshoreman blush. And I would have kept at that for an uncomfortably long period of time. Then, when I had exhausted myself, I would have finally retreated back up stairs and challenged my wife with the dilemma of what to do next. And, I would likely have questioned why she hadn’t immediately come running to my aid at the first sign of a torrent of four-letter words.
Tim may have uttered a single, four-letter word – I don’t remember. But he immediately assessed the situation, and said, “Alright, we have to go right now to Home Depot and get a Shop Vac, a plug for the drain, a large bucket, and plenty of bleach.” Off we went to Home Depot and returned with the items on Tim’s shopping list. Upon our return we headed back down the basement stairs, into the belly of the (raw sewage-covered) beast.
We began vacuuming the nasty water into the large bucket, and trundled bucket-loads up the cement stairs into the backyard in the pouring rain to dump them. I felt a bit like Tim Robbins’ character in “Shawshank Redemption”, who, “. . .crawled through a river of shit and came out clean on the other side.” After securing the drain plug, we liberally applied bleach throughout the basement. Satisfied with our work, we headed back to hotel to clean up and dress for dinner. Even given our challenges we were only a half-hour late for dinner.
Reflecting on the experience, I was struck by Tim’s resourcefulness and ability to respond quickly to a crisis. It is likely that instinct which has informed his career choice: he has become a paramedic. It occurred to me that not only was I provided with a terrific story, but also one which can be shared with others as an object-lesson – a modern-day parable, if you will. The lesson is this: In every life, it is inevitable that there will be crap floating in your basement on Christmas Eve – you simply cannot avoid it, it’s a given. The key to defining you is how you will respond. Will you stand at the top of the basement stairs and let loose a torrent of four-letter words, or will you quickly compile the list of items you need to get at Home Depot and clean up?
I’ve asked Tim if he minds that I frequently use this parable (overuse, if I’m honest with myself) to illustrate the challenges of crisis management with others. Ever the pragmatist, he responded, “It’s not a parable, it actually happened to me.”
Thanks,
B.S.